Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please consider there may be shipping delays outside of our control due to COVID-19.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Standard: 3 to 13 business days shipping rate $9

Express: 1 to 3 business days shipping rate $12.50

In-store pickup

You can skip the shipping fees with free local pickup at HOLME HQ, 20 Ross Street, South Melbourne. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. Our in-store pickup hours are 10am - 5pm on Tuesdays to Saturdays. Please call/text ahead of pick up & have your order confirmation email with you when you come.

International Shipping

New Zealand: 6 to 27 business days shipping rate $15

US: 6 to 27 business days shipping rate $20

UK: 6 to 27 business days shipping rate $20

Rest of the world 6 to 27 business days shipping rate $25

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Holme Beauty is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at welcome@holmebeauty.com with your name and order number, and we will look into it for you.