Shipping Policy

SHIPPING

HOLIDAY DELIVERY

We will do everything we can to make your Christmas dreams come true! In order to make it in time though here are the dates you need to order by to guarantee delivery by Australia Post.

Order before the dates listed below:

Sending to/from

Parcel Post

Express Post

All states (except WA and NT)

12 December 2022

19 December 2022

WA and NT

7 December 2022

14 December 2022

 

DELIVERY OPTIONS

All orders are shipped via Australia Post.

Delivery Method 

 

Shipping option

Estimated delivery time

Price

Standard

3 to 13 business days

$9

Express

1 to 3 business days

$12.50

 

Shipping

During peak promotional periods, please allow 3+ business days for order dispatch. Your order is our top priority and will be en route at the earliest possible opportunity.

We also offer Click & Collect and recommend during peak promotional periods to place your order online for collection at Holme HQ in South Melbourne.

Please be aware that online orders are not processed over the weekends or on public holidays.

Once processed and dispatched, allow 2 - 4 business days for transit to metropolitan areas and 4 - 6 business days for transit to rural areas. For further information on Australia Post delivery times and delays simply click here.

Please note, during sale periods some orders take longer than usual to be picked, packed and delivered to you.

We kindly ask you to take this into consideration prior to your purchase. If your purchase is time sensitive we would recommend doing pick up from the Melbourne studio!

Once orders are placed, they are not able to be edited, added to or cancelled.

To ensure secure delivery, we recommend all parcels be signed for upon receipt. If you will not be at home during delivery hours, please choose an address where someone will be available to sign for your parcel. Alternatively, you can select ‘Authority to Leave’ at the checkout and your parcel will be left at the delivery address.

If the receiver gives the courier a signature release Holme Beauty is not held liable in the event the parcel goes missing or is stolen, regrettably, Holme Beauty will not be able to refund or resend the parcel in this instance. Should your parcel become lost in transit or you believe it is mis-delivered please contact customer service immediately.

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (Black Friday sales, product launches), due to weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond Holme Beauty's reasonable control. Online orders are processed and shipped from Melbourne, Victoria and so we follow any Victorian Public Holidays.

 

MINIMUM SPEND

Our minimum spend is A$38 plus postage.

 

DISPATCH TIMES

We endeavour to process and dispatch all online orders within 1-2 business days from the order being placed, unless otherwise stated. Following dispatch, you will be notified via email with a tracking number.

Please note: During peak periods (Sales, Public Holidays, or the day after Public Holidays), dispatch times may be longer.

 

PACKAGING OPTIONS

We offer three packaging options for all online orders. With our Holme Packaging, your order comes beautifully packed in our custom Holme Beauty Mailing Box lined with tissue paper. As an eco-friendly alternative, opt for our Sustainable Packaging which uses recycled and recyclable materials. Your order will be protected in a compostable bag with dissolvable making peanuts.

We also, for $5 have our Luxury Holme Beauty Gift Boxing with tissue paper and gold foiled wrapping. This is available as a drop down addition at check out.

 

TRACKING

To ensure secure delivery, we recommend all parcels be signed for upon receipt. If you will not be at home during delivery hours, please choose an address where someone will be available to sign for your parcel. Alternatively, you can select ‘Authority to Leave’ at the checkout and your parcel will be left at the delivery address.

You will receive an email with your tracking information once your order has been processed.

You can track the progress of your order through to shipment under ‘My Orders’ in the My Account section or by entering your order or tracking number here

If you are unable to locate your tracking number, or if you have any questions about your shipped order please call us on +61488111950

Monday to Friday 9am - 5pm AEST or Contact Us and our Customer Care team will assist you with your enquiry.

 

SHIPPING TO MULTIPLE ADDRESSES

We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

 

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact our Customer Care team on +61488111950 Monday to Saturday 9am - 5pm AEST or Contact Us If you have not received your order within 4 working days, please contact us so that we can assist you.

 

INTERNATIONAL SHIPPING

We do ship internationally! If the receiver gives the courier a signature release Holme Beauty is not held liable in the event the parcel goes missing or is stolen, regrettably, Holme Beauty will not be able to refund or resend the parcel in this instance. Should your parcel become lost in transit or you believe it is mis-delivered please contact customer care immediately.

Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.