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WAREHOUSE MANAGER

South Melbourne, Australia   ·   Full-time   ·   Reports to Hilary, Founder & CEO   ·   $75,000 – $85,000 plus superannuation

ABOUT HOLME BEAUTY
Holme Beauty is a luxury makeup brand built on the belief that beauty should feel personal, powerful and inclusive. Our products are multi use and high performance, backed by real education, and everything we do sits under one message: back your beauty.

We do our own distribution out of our South Melbourne studio, and how well we run that operation shapes how every customer experiences the brand. As we grow, this role becomes central to keeping that promise.

ABOUT THE ROLE
As Warehouse Manager you own everything that happens once stock lands at South Melbourne: receiving it,
keeping it accurate, getting every order out the door on time and in full, and building the team that makes that possible.

This is a hands on role, not a desk job. You will be picking and packing alongside the team when it gets busy, and as order volume grows you will be the one building out our picker packer team from the ground up: hiring, training, rostering and holding the standard day to day.

RESPONSIBILITIES

• Own stock management end to end, from receiving supplier shipments to accurate, organised inventory.
• Manage order fulfilment so every online and wholesale order goes out on time, in full and well presented.
• Run all inbound and outbound logistics with our freight forwarder, from scheduling shipments through to resolving delays and issues.
• Own the warehouse's connection to Australia Post, Shopify and our distribution software, keeping stock and order data accurate across all three.
• Build, roster and manage the picker packer team as order volume grows, including hiring, onboarding and day-to-day performance.
• Set and maintain the standard for a safe, clean and well organised warehouse.
• Find and fix inefficiencies in how stock moves through the warehouse and how orders get packed and shipped.
• Keep the Director informed on stock levels, order accuracy and turnaround times, and flag issues before they become problems.
• Liaise directly with suppliers and couriers to resolve delivery issues quickly.
• Support customer service when a distribution issue affects a customer's order.

ABOUT YOU

• Real experience running warehouse or distribution operations, ideally somewhere you had to build the systems yourself rather than inherit them.
• Confident working across the systems that run a modern ecommerce warehouse: Shopify, Australia Post and distribution or inventory software.
• Comfortable managing people, or genuinely ready to take on your first people leadership role.
• Sharp, organised and hands-on. You notice when something is off and fix it before anyone has to ask.
• Calm under pressure through peak periods, without letting the standard slip.
• Thrives in a fast-moving small business where the job on any given day is not always exactly what is on this page.

HOW TO APPLY

Email the following to hh@hilaryholmes.com.au:

• Your CV.
• A short cover letter — keep it relatable and honest. We care more about your thinking rather than stiff formality.

We're looking for tenacity, taste, and people who get things done. If that's you, come help us trailblaze this next chapter of Holme.

Applications close October 25

BUSINESS MANAGER & MARKETING SUPPORT

South Melbourne, Australia (Hybrid — min. 3 days in office)   ·   4–5 days/week   ·   Reports to Hilary, Founder & CEO (strong line to the Brand & Community Manager)   ·   $70,000 – $90,000 plus superannuation

THE SHORT VERSION

This is a rare one — a true hybrid of business and marketing, right at the founder's side. You run the
rhythm of the business and make sure Hilary has everything she needs to make the key calls, week
to week and month to month. And you're hands-on with content — shooting, setting up, getting the
tools and the moment ready so Hilary can create on a regular basis, then passing it to the brand
team to edit and ship.

You report to Hilary, with a strong line into the brand and marketing team. The Brand & Community
Manager helps drive your objectives on the marketing side, so you're never working in isolation —
you're the connective tissue between the founder and the function. Roles like this don't come along
often.

WHAT YOU'LL OWN

— The rhythm of the business: the weekly and monthly cadence that keeps things moving and decisions on time.
— Founder support: making sure Hilary has the information, prep and structure to make key decisions across operational processes.
— Content capture: shooting and setting up content with Hilary, getting everything (and every tool) ready so she can execute regularly.
— Handover to brand: passing content through to the brand team for editing and delivery.
— Hilary's timelines: managing her schedule and making sure her content lands on time for launches and key marketing activities.
— Launch support: keeping the founder's deliverables aligned with the brand and marketing calendar.

HOW YOU'LL WORK

You're equal parts organiser and maker. One moment you're keeping the week on track and prepping Hilary for a decision; the next you're behind the camera capturing content on the run. You keep things calm, you follow through, and you make the founder's output effortless and on time.

• Reports to Hilary day-to-day, with a strong line to the Brand & Community Manager on marketing objectives.
• Works closely with the brand team so content flows smoothly from capture to edit to delivery.
• Anticipates what's needed, ahead of launches, ahead of meetings, ahead of the moment.
• Hands-on with content tools and comfortable shooting on the fly, on the road and at events.

WHAT YOU'LL BRING

• A blend of business/operations nous and marketing instinct, you're genuinely both.
• Experience running rhythms, schedules and processes for a busy leader or founder (EA/business management background).
• The ability to shoot and capture content yourself, you know what good looks like.
• Beauty, lifestyle or consumer brand experience is a strong plus.
• Exceptional organisation and follow-through, nothing slips.
• Calm, trusted and discreet, you're comfortable being close to the founder.
• Confident with content tools (Canva, AI tools, basic editing) and happy to hand off to specialists.

WHY HOLME?

• A genuinely rare hybrid role with a front-row seat to how a growing brand is built.
• Direct, daily partnership with the founder, plus a real line into the brand team.
• Variety, no two days the same, across business and creative.
• A fast-moving, in-person culture that values tenacity, taste and getting things done.

HOW TO APPLY

Email the following to hh@hilaryholmes.com.au:

• Your CV.
• A short cover letter — keep it relatable and honest. We care more about your thinking rather than stiff formality.

We're looking for tenacity, taste, and people who get things done. If that's you, come help us trailblaze this next chapter of Holme.

Applications close October 25

MARKETING MANAGER

South Melbourne, Australia (Hybrid — min. 3 days in office)   ·   4–5 days/week   ·   Reports to Hilary, Founder & CEO  ·   $120,000 – $150,000 plus superannuation

THE SHORT VERSION

You own Holme's marketing performance. That starts with the numbers: how many new customers we bring in, what each one costs us, how often they come back and what every channel is really returning. You read the data, build the strategy from it and lead the team that delivers it across D2C, retail and, before long, the US and UK.

This is a leadership team role. The Content, Digital & Social Channel Manager, Graphic Designer, Editor and Marketing Intern sit with you, and you work closely with Hilary on messaging, brand hierarchy and every new product launch. Brand storytelling, influencers and events all matter here, but they're tools you choose because the numbers say they work. They aren't the job itself.

WHAT YOU'LL OWN

• Marketing numbers. New customer acquisition, cost per customer, repeat purchase, retention and return on spend across every channel. You report on them weekly and you're accountable for moving them.
• Strategy built from the data. An annual and quarterly marketing plan with the budget split by channel and clear targets for each.
• CRM, email and SMS. Segmentation, automated flows, campaigns and a retention program that turns first-time buyers into regulars.
• PR and media. Build and keep our PR and media lists current, pitch stories, manage any agency and track coverage against results.
• Influencer and community. Who we work with, what we pay and what they return. Every partnership is measured.
• New product launches. Partner with Hilary on messaging and go-to-market for every launch, with targets set before it goes live and a review after.
• Retail and international. Marketing support for our retail partners and the brand case for US and UK trade pitches. Activations and events where the return justifies them.
• The marketing team. Set clear targets, brief well, review the work and lift everyone's output.

HOW YOU'LL WORK

Every week you review the marketing numbers with a commercial eye: what's working, what's dead weight, and where to move money and time. Then you act on it that same week, and you share a short weekly update with Hilary and the leadership team.

• You'll say no to a fun idea when the numbers don't back it, and yes to an unglamorous one when they do.
• Test, measure, decide. Quickly, and with clear reasons.
• Hands-on when it counts. You can pull a report in Shopify, build a segment in the CRM or brief an asset in Canva yourself.
• Tight loop with Hilary on voice, hierarchy and the big calls.

WHAT YOU'LL BRING

• Proven experience growing a consumer brand's revenue through marketing, with the numbers to show it.
• Confidence with marketing data: Shopify analytics, Google Analytics, Meta Ads Manager and an email/CRM platform such as Klaviyo. You're comfortable in a spreadsheet.
• Experience building and running CRM, email and SMS programs.
• PR experience, including building media lists, pitching and working with agencies.
• You've managed a marketing budget and can show where it went and what it returned.
• Beauty, lifestyle or consumer brand experience. You understand this category and this customer.
• You've led or developed a small team.
• Comfortable in a founder-led, fast-moving business where you own the outcome.

WHY HOLME?

• A brand built on community, education and trust, with a growth chapter you get to shape.
• A real leadership team role with real influence on where the business goes.
• Close collaboration with a founder who is direct and moves fast.
• A strong, in-person creative culture that takes the work seriously and has fun doing it.

HOW TO APPLY

Email the following to hh@hilaryholmes.com.au:

• Your CV.
• A short cover letter — keep it relatable and honest. We care more about your thinking rather than stiff formality.
• A 2-minute video introducing yourself: how you approach marketing for a founder-led indie ecommerce beauty brand, why you're excited about the role and Holme, and what you'll bring.
• One page on this: tell us about a campaign or channel you cut, scaled or changed because of
  what the data showed. What were the numbers, what did you do and what happened next?

We're looking for tenacity, taste, and people who get things done. If that's you, come help us trailblaze this next chapter of Holme.

Applications close October 25

CONTENT, DIGITAL & SOCIAL CHANNEL MANAGER

South Melbourne, Australia (Hybrid — min. 3 days in office)   ·   4–5 days/week   ·   Reports to Marketing Manager  ·   $70,000 – $80,000 plus superannuation

THE SHORT VERSION

You own Holme's social channels and the content that feeds them. You build the content plan, write the briefs, direct the edit and get it posted, then read what's working and adjust. You're a maker as much as a planner: you can write the brief, shoot the content and get it live yourself.

The Marketing Manager sets the targets and the Founder's Assistant captures content with Hilary day to day. You turn that footage, plus your own shoots, into a steady flow of content across trade, brand and community, working with our Graphic Designer and Editor.

WHAT YOU'LL OWN

• The content plan. What we make, why, and where it goes, built around the marketing calendar and launch dates.
• Briefs and channel plans, clear enough that every piece of content can be made and published cleanly.
• Social channels day to day. Posting, scheduling, community management, comments and DMs.
• Finished content. Turning captured founder content into finished posts with the Editor and Graphic Designer.
• Channel growth. Followers, engagement, reach and traffic to site, reported weekly against targets.
• Trade, brand and community content working together as one consistent plan.

HOW YOU'LL WORK

• Hands-on across shooting, editing, writing captions and posting.
• Comfortable directing talent, including the founder, and getting the best out of a shoot.
• On top of the calendar: consistent cadence, quick reactions and real engagement with our community.
• You check the numbers every week and change course quickly when something isn't working.

WHAT YOU'LL BRING

• Hands-on experience running and growing social accounts for a brand, with results you can show.
• Strong content skills: shooting and editing short-form video, writing, and a good eye.
• Beauty or lifestyle experience. You know this world and this customer.
• Comfortable with platform analytics and reporting on what's working.
• Confident with Shopify, Canva, editing apps and AI tools.
• Organised enough to keep several channels and a content calendar on track.

WHY HOLME?

• A brand on a real growth trajectory, and your content directly drives it.
• Creative ownership and the chance to shape how the content function grows.
• Close to the founder and the work, in a fast-moving, in-person creative culture.
• A team that cares about taste, momentum and doing things properly.

HOW TO APPLY

Email the following to hh@hilaryholmes.com.au:

• Your CV.
• A short cover letter — keep it relatable and honest. We care more about your thinking rather than stiff formality.
• A 2-minute video introducing yourself: how you approach content for a founder-led indie
  ecommerce beauty brand, why you're excited about Holme and what you'll bring.
• Links to two or three accounts or pieces of content you've made or grown, with one line on the
  result.
  

We're looking for tenacity, taste, and people who get things done. If that's you, come help us trailblaze this next chapter of Holme.

Applications close October 25

GENERAL MANAGER

South Melbourne, Australia (Hybrid — min. 3 days in office)   ·   Full-time   ·   Reports to Hilary, Founder & CEO  ·   $140,000 – $200,000 plus superannuation

THE SHORT VERSION

You run Holme day to day so Hilary can lead the vision, the brand and the product. You turn our growth plan into a business that can deliver it: the right people, the right systems, the numbers under control and a leadership team that knows exactly what it's accountable for.

Holme is a founder-led beauty brand with real momentum, growing across D2C and retail and preparing for the US and UK. You've scaled a consumer brand before and you know what breaks along the way. You lead the leadership team, own the P&L with Hilary, and protect what makes Holme special while it grows.

WHAT YOU'LL OWN

• The growth plan. Turn Hilary's vision and our projections into an annual plan, quarterly priorities and clear targets for every team.
• Finance. Own the budget, P&L, cash flow, forecasting and margins with our finance advisers. You know the numbers weekly, not at month end.
• Operations. Stock, 3PL, logistics, systems and processes that can carry much higher volume without breaking.
• People. Lead the leadership team across Trade & E-Commerce, Product & Planning, Marketing and Customer Service. Hiring, onboarding, performance, culture and clear accountability all sit with you.
• The brand. Make sure every decision, from pricing to partners, protects what Holme stands for. Work with Hilary and the Marketing Manager on brand direction and growth.
• Expansion. Lead the commercial planning for retail growth and the move into the US and UK, including partners, pricing and logistics.
• The leadership rhythm. Run the weekly leadership meeting and the monthly business review with Hilary.

HOW YOU'LL WORK

• You're Hilary's partner in running Holme. She sets the vision and makes the big brand and product calls. You make sure the business can deliver them, and you tell her directly when the plan and the numbers don't line up.
• Close enough to the detail to spot problems early, and senior enough to fix them through your team.
• Decisions backed by data and explained clearly to the people who have to carry them out.
• You build systems and leaders so the business doesn't depend on any one person, including you and Hilary.
• You set the standard for an ethical, honest and high-performing culture, and you live it.

WHAT YOU'LL BRING

• Proven experience scaling a consumer brand through a significant growth stage, ideally in beauty, wellness or lifestyle.
• Strong finance skills: P&L ownership, budgeting, cash flow, forecasting and margin management.
• Operations experience across inventory, supply chain, 3PL and systems.
• A track record of building and leading teams, including hiring, developing and holding leaders to account.
• A real feel for brand. You understand why it matters and how to protect it while the business grows.
• Experience across D2C and retail, and ideally international expansion.
• Experience working alongside a founder, with the confidence to challenge and the judgement to know when.
• Comfortable with Shopify and the reporting tools a modern ecommerce business runs on.

WHY HOLME?

• A founder-led beauty brand with real momentum and a clear growth plan.
• A senior role with real influence on how Holme grows and who it becomes.
• A close partnership with a founder who is direct, creative and moves fast.
• A strong, in-person creative culture that takes the work seriously and has fun doing it.

HOW TO APPLY

Email the following to hh@hilaryholmes.com.au:

• Your CV.
• A short cover letter — keep it relatable and honest. We care more about your thinking rather than stiff formality.
  

• One page on this: tell us about a business you helped scale. Where did it start, what broke along the way, what did you change and what were the results?

Shortlisted candidates will be asked to review a set of Holme's numbers, under a confidentiality agreement, and share their first 90-day priorities before the final interview.

We're looking for tenacity, taste, and people who get things done. If that's you, come help us trailblaze this next chapter of Holme.

Applications close October 25

HOLIDAY WAREHOUSE SUPPORT

• Availability for Nov 9th to Dec 4th
• Shift times vary 6AM-5PM
• Must be available for full time hours
• Additional hours available during busy periods, as well as weekends

HOW TO APPLY

Email the following to emma@hilaryholmes.com.au:

• Your CV.
• A short cover letter — keep it relatable and honest. We care more about your thinking rather than stiff formality.