
FREQUENTLY ASKED QUESTIONS
SALES & DISCOUNTS
We compiled the answer to the most common DM's we receive during a promotion!
SALES & DISCOUNTS FAQ
This offer is valid with qualifying purchases only. Receive a complimentary Base Primer 40ml (selected shades) with purchases over $80 AUD, available while stocks last. No substitutions or exchanges are allowed. This promotion excludes gift card purchases, taxes, and shipping fees and cannot be combined with other discounts or promotions unless otherwise stated. The offer limited time only, or while supplies last. No code is required to claim the gift, and it will be automatically added to eligible orders at checkout. The gift is limited to one per order, per customer, and is non-transferable, non-exchangeable, and not redeemable for cash or credit. Once an order is submitted, no adjustments can be made to include the gift. We reserve the right to modify, cancel, or terminate this promotion at any time without notice. This offer is subject to availability and may be changed at our discretion.
Oh no! Unfortunately all promotions requiring a discount code must have the code applied at checkout at the time of purchase. We will not backtrack discounts and or offerings to orders made before the discount period started.
We all know that feeling! Unfortunately we will not extend any sales promotions, discounts, gift with purchase or bundle offerings past their advertised promotional dates.
If your welcome discount isn't working, this is because we have a higher discount offered, already applied to the product with no need for a discount code!
Please note that during our 2024 Black Friday sales period, further discount codes may be ineligible at checkout.

SHIPPING & HOLIDAYS
Everything you need to know about local and international shipping - & Holiday info!

RETURN & EXCHANGE
Stay confident — understand our Returns & Exchanges Policy for informed shopping.

SALES & DISCOUNTS
We compiled the answer to the most common DM's we receive during a promotion!

PRODUCT INFO
Our most frequently asked questions about Holme Beauty products and applications.

MASTERCLASS
Everything you need to know about the online & inperson Back to Basics Masterclass.

FREQUENTLY ASKED
Answering your other questions such as accepted payment methods & retail location.