We truly hope you love your Holme Beauty products. If for any reason your purchase isn’t quite right, we’re here to help.

Change of Mind

• We happily accept change of mind returns for store credit or exchange only.
• To be eligible, products must be returned within 21 days of purchase in their original packaging, new, unused, and in a resalable condition.
• Please note we do not offer refunds for change of mind.
• Shipping costs for returns or exchanges due to change of mind (including incorrect shade selection) are the responsibility of the purchaser.

Choosing the Right Shade

• To help you select the perfect product, we recommend using our Find My Shade and Virtual Try On tools on our product pages.
• If you’re unsure, our friendly team would love to help and are available via Live Chat or email for assistance before purchasing.

Sale, Discounted & Bundled Items

• Items purchased on sale, at a discount, as part of a bundle or set, or during promotional periods are not eligible for return or exchange (unless faulty).
• Exchanges or returns are not available for individual components of bundles or sets.

Faulty or Damaged Products

If your product arrives damaged or isn’t performing as expected, please get in touch with us at welcome@holmebeauty.com with your order number so we can make it right.

Please notify our customer service team of your order number, fault and photos within 21 business days so we can provide you with a replacement or refund. We will provide you with a prepaid return slip for any product deemed damaged or faulty. 

Unfortunately if the product is damaged through misuse, accident, or abnormal non intended use, we will deny a refund / exchange upon inspection of the product. 

Unfortunately we do not offer refunds, returns or exchanges on any discounted, sale or gift with purchase items including components of our bundles and or sets.

We have carefully designed all of our bundles and sets from an artistry and educational view, which we hope you will love! Unfortunately we do not offer any shade or product substitutions in any bundles or sets for this reason. All sets come with the curated product offering outlined on holmebeauty.com

All returns will be evaluated by our customer service team, and will be processed once the product in question has been received at Holme HQ located in Melbourne Australia. All processed refunds can take up to 5-7 business days to appear in your nominated account.

Yes absolutely! In order to return / exchange a gift that may be the wrong shade, damaged or faulty please follow our returns guidelines, however you must obtain the order number, receipt and or proof of purchase.